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South Africa Business Process Outsourcing Market: Industry Demands, Major Key Players, Industry Analysis and Forecast by 2027 | Grand View Research, Inc.



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According to a new report released by Grand View Research, the market growth is characterized by technological advancements, continued innovation and increased competition, a trend that is expected to continue from 2020 to 2027.

The South Africa Business Process Outsourcing Market the size should reach $ 3.6 billion through 2027, pushing to a 13.2% CAGR during the forecast period, according to a study conducted by Grand View Research, Inc. The BPO industry in South Africa has been very successful over the past few years. The strong performance of the BPO sector in South Africa is due to the support it has received from the national government. Operational resilience, combined with continued government support, can maintain or even exceed the growth rate of the regional BPO industry and expand its range of solutions offered to global clients.

Supporting government initiatives are expected to accelerate market growth. The Ministry of Commerce and Industry has played a vital role in attracting international investment in the BPO sector. Government incentives to the BPO market have helped to encourage a wave of international investment in the regional market.

However, the cost of telecommunication solutions and services prevails as a major challenge for the growth of the market. The relatively higher cost of telecom solutions and services in South Africa compared to other preferred BPO destinations around the world is forcing the government, IT and telecom companies as well as other players and stakeholders to industry to work collaboratively to increase local manufacturing, expand networks, and further reduce connectivity tariffs to help drive market growth.

Browse the full report with the table of contents @ https://www.grandviewresearch.com/industry-analysis/south-africa-business-process-outsourcing-market

Highlights of South Africa Business Process Outsourcing Market Report

• The market has become one of the main global BPO hubs and continues to grow at a positive pace

• The BPO industry in South Africa is fueled by a tech savvy and educated workforce and a business climate conducive to exceptional quality customer engagement BPOs.

• The regional government is strongly committed to the constant development of the skills of its BPO workforce to ensure the expansion and growth of the sector.

• Financial and accounting services segment is expected to grow at a CAGR of 13.6% over the forecast period as banks and several financial institutions have consistently viewed BPO as a way to improve profitability.

• Information and telecommunications technology end-use segment accounted for the largest revenue share of over 35% in 2019

• However, BFSI is expected to be the fastest growing end-use segment during the forecast period.

To request a copy of this report, please visit @ https://www.grandviewresearch.com/industry-analysis/south-africa-business-process-outsourcing-market/request/rs1

South Africa Business Process Outsourcing Market Segmentation

Grand View Research has segmented the South Africa BPO market on the basis of service and end use:

South Africa BPO Service Outlook (Revenue, USD Million, 2016 – 2027)

• Finance and accounting

• Human ressources

• Outsourcing of knowledge processes (KPO)

• Procurement and supply chain

• Customer service

• Others

South Africa BPO End-Use Outlook (Revenue, USD Million, 2016-2027)

• Banking, financial services and insurance (BFSI)

• Health care

• Manufacturing

• IT and telecommunications

• Retail

• Others

List of Major BPO Market Players in South Africa

• Accenture Plc

• Amdocs

• Capgemini

• HCL Technologies Ltd.

• IBM Corp.

• Infosys Ltd. (Infosys BPM)

• NCR Corp.

• Sodexo

• TTEC Holdings, Inc.

• Wipro Ltd.

• Mango5 BPO

• Indox (PTY) Ltd.

• Outworx contact center

• Commercial SA

• Discussion group

• Boomerang marketing

• iContactbpo

• 121 BPO services

• Altron

• IT specialists

• Merchants SA (Pty) Ltd.

• CCI South Africa

• Capita plc

• Digital call group

• DSG Group

• Startek

• WNS (Holdings) Ltd.

• Online help

• O’Keeffe and Swartz

• Ignition group

• Awards

• SE Teleperformance

• Encore Capital Group

• Pra Group, Inc.

• Paschoalotto logo

• Pioneer Credit

• Group of credit companies

• Collection House Ltd.

Find out more or share your questions if any prior to purchase on this report @ https://www.grandviewresearch.com/inquiry/451162/ibb

Browse more related reports:

Business Process Outsourcing Market Size, Share and Trend Analysis Report by Service Type (Customer Services, Finance & Accounting), End Use (IT & Telecom, BFSI), Region & Segment Forecast, 2021-2028

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